Privacy Policy

Your personal data.

Why we need to collect it and what we do with it.

SANA Hotels works continuously to ensure the security and confidentiality of data provided by the user, treating any information as provided by law and in accordance with SANA Hotels’ internal safety and confidentiality policies and procedures.

By accessing this site, the user undertakes to accept and respect this Privacy Policy. 

For the purposes of online booking, the user of this site provides the following personal details:

  • Name
  • Address, City, Country
  • Email address
  • Telephone number
  • Gender / Title
  • Credit card details (card type, card number, cardholder name, expiration date, CCV)

SANA Hotels uses Secured Socket Layer (“SSL”) software when encrypting data. Secure transmission of users’ credit card details when making online bookings is ensured by SSL encryption, confirmed by the presence of a “closed padlock” or “key” symbol in the browser status bar, and by the change of the prefix of the page address from “http” to “https”.

For the purposes of online job applications, the user must provide:

  • Name
  • Contact details (email, contact telephone number, address)
  • Curriculum Vitae

On the other forms on this site, the user may provide SANA Hotels with their details (name, contact telephone number, email), in order to obtain additional information about SANA Hotels products and services.

The personal information provided on this site are used for the following purposes:

  • To provide and charge for SANA Hotels products and services purchased by users
  • To continually guarantee that the site and its content reflects users’ needs and expectations
  • To provide services (newsletters, events, campaigns or special offers)
  • To inform users of updates to products and details, special offers and/or other SANA Hotels products and services, in cases in which these are requested
  • To carry out market research and customer satisfaction surveys, including through SANA Hotels’ business partnerships

SANA Hotels does not use, supply or provide to third parties personal information provided by users of this site for purposes not set out in this Privacy Policy, specifically for profit and/or business purposes.

Although SANA Hotels makes every effort within its powers to maintain the privacy of users of this site, it may be obligated by law to disclose information provided.

The user of this site is entitled to access, change and delete the personal information provided to SANA Hotels. For this purpose, notification should be sent to SANA Hotels at

SANA Hotels Portugal, S.A. - May 2015